Privacy policy
Swaddle Privacy Policy
We know privacy matters, and we’re committed to keeping your personal information safe. This policy explains what data we collect, how we use it, and the choices you have.
Who we are
Swaddle Lanarkshire is a Registered Charity SCO09358 based in Hamilton, Scotland.
You can reach us at:
Swaddle
42 Castle Street
Hamilton
ML3 6BU
1. What information we collect
When you shop with us, we collect:
- Details you give us – like your name, email address, billing and delivery address, and payment details when you place an order.
- Order details – what you bought and when.
- Communications – emails, messages, or queries you send us.
- Website use info – through cookies and analytics, such as what pages you visit or how you found us.
2. How we use your information
We only use your details to:
- Process and deliver your orders.
- Send you order confirmations and delivery updates.
- Respond to your questions or requests.
- Send marketing emails or texts if you’ve opted in.
- Improve our website and customer experience.
3. Sharing your information
We never sell your personal data.
We only share it with trusted service providers who help us run Swaddle, such as:
- Shopify (our online store platform).
- Payment providers (to process your payments securely).
- Couriers (to deliver your order).
- Email or messaging services (to keep in touch).
They only get the information needed to do their job and must keep it safe.
4. How long we keep your data
- Order records: kept for as long as legally required (for example, for tax purposes).
- Marketing info: kept until you unsubscribe or ask us to delete it.
5. Your rights
You’re in control of your data. You have the right to:
- Access a copy of the data we hold about you.
- Correct or update your details.
- Ask us to delete your information (where legally possible).
- Withdraw consent for marketing at any time.
- Complain to the ICO (Information Commissioner’s Office) if you’re unhappy with how we handle your data.
6. Cookies
Our website uses cookies (small files stored on your device) to:
- Make the site work properly.
- Help us understand how people use our site.
- Improve your shopping experience.
You can control cookies through your browser settings.
7. How to contact us
If you have any questions about this Privacy Policy or how we handle your data, just get in touch:
Swaddle
42 Castle Street
Hamilton
ML3 6BU