Terms of service
Swaddle Terms & Conditions
Welcome to Swaddle! These Terms & Conditions explain how we provide our services and what you can expect when you shop with us. By placing an order through our website, you agree to the following:
1. About Us
Swaddle Lanarkshire is a registered charity SCO09359 based in Hamilton, Scotland.
Our contact details are:
Swaddle
42 Castle Street
Hamilton
ML3 6BU
2. Using Our Website
- You agree to use our website for lawful purposes only.
- All content, photos, logos, and branding belong to Swaddle and may not be copied or reused without permission.
3. Placing an Order
- Orders are placed through our website.
- Once you place an order, you’ll receive an email confirmation. A contract between us forms only when we send this confirmation.
- We may refuse or cancel an order if there’s a pricing error, stock issue, or other genuine reason.
4. Prices & Payment
- All prices are shown in £GBP.
- Delivery costs are added at checkout.
- Payment is taken securely at checkout using the payment methods shown.
5. Delivery
- We dispatch orders within 3 working days.
- All orders are sent via 48-hour tracked service.
- Delivery times may vary slightly during busy periods or due to courier delays outside our control.
6. Returns & Refunds
- You have a right to cancel within 14 days of receiving your order.
- Please see our Returns Policy for full details.
- Customers are responsible for return postage unless the item is faulty or incorrect.
- We do not offer exchanges – if you’d like a different item, please place a new order.
7. Your Responsibilities as a Customer
- Please provide accurate delivery details when ordering.
- Make sure someone is available to receive your parcel or provide a safe place option (where available).
- Use items as intended and follow any care instructions provided.
8. Our Responsibilities as a Seller
- We will provide goods that are as described, of satisfactory quality, and fit for purpose, in line with the Consumer Rights Act 2015.
- We will handle any issues or complaints fairly and promptly.
9. Limitation of Liability
- We are not liable for indirect losses such as lost profits or delays caused by third-party couriers.
- We do not exclude or limit our liability where it would be unlawful to do so (for example, for death or personal injury caused by negligence, or for fraud).
10. Privacy & Data
- We take your privacy seriously. Please see our Privacy Policy for full details on how we handle your personal information.
11. Changes to These Terms
- We may update these Terms & Conditions from time to time. The version that applies to your order will be the one available on our website at the time you placed it.
12. Governing Law
- These Terms & Conditions are governed by the laws of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.